Help

Common Questions

How do I receive a digital ticket?

Obtain a digital ticket when you make a qualifying purchase at any participating Kinney Drugs location and swipe your tHRiVe Rewards Card.

When will I receive my digital ticket?

You should receive your digital ticket direct to your email that is associated with your tHRiVe Rewards Card, within twenty-four (24) hours of making your qualifying purchase. You can also view any unopened digital tickets online when you

Why am I getting a CSRF token message?

This problem usually occurs because the web browser on your computer or device is probably outdated.

Here is all you need to do:

  1. Download an Up to Date Web Browser. We suggest either:
    Google Chrome
    Or Mozilla Firefox
  2. Follow the instructions on either of those links to download the browser and install on your computer.
  3. In your new web browser, go to www.kinneycontest.com and then click Sign-up to create an account or if you have already signed up.
    If you are still having issues, please email us at gamemaster@kinneycontest.com.

I don’t have an email address, how do I sign up?

There are many free email services available on the Internet. We recommend MSN Hotmail or Yahoo! Mail. Follow the links to set up a new email account and then visit www.kinneycontest.com to sign-up for the contest.

How do I receive a digital ticket without making a purchase?

Obtain a digital ticket without making a purchase by sending a 3” x 5” card legibly printed together with your name, your tHRiVe Rewards Card number and your email address, to "Kinney Drugs Summer of Love Digital Ticket Request”, 600 Main Street, #300, Tonawanda, NY 14151-0888. Requests must be received by August 31, 2019. Limit one digital game ticket per request; one request per outer mailing envelope.

Why didn’t I receive my digital ticket via email?

You must have subscribed to receive email communications during your tHRiVe Rewards member registration process in order to receive your Digital ticket. If you have not subscribed to receive emails and wish to play the Digital Game, you must reach out to Customer Support at gamemaster@kinneycontest.com. If you still do not receive your Digital ticket via email, you can access via our contest website by

How do I sign-up for a tHRiVe Rewards Card?

Visit a participating Kinney Drugs location and you can sign-up and obtain a tHRiVe Rewards Card in store. Once you have a card, allow up to two days in order to start receiving your digital tickets after becoming member.

How do I know if I’m an Online Winner?

If you are drawn in the online contest you will receive a phone call or email from us with further instructions to claim your prize. Please note that we will contact you using the information you provided when you completed our online registration form to SIGN-UP. A minimum of three attempts will be made to contact any winner.

How do I redeem my instant prize?

If you open your digital ticket and reveal an instant win tHRiVe Rewards prize message, your prize will automatically be loaded onto your tHRiVe Rewards Card.

I am unable to login to the Kinney Summer of Love contest website.

If you are having issues resetting your password, please contact our game administrators at gamemaster@kinneycontest.com. Provide us with your email address and tHRiVe Rewards Card number and we will be able to assist you.

I’ve forgotten my password, what should I do?

Click here to reset your password! If you are still having issues, email us at gamemaster@kinneycontest.com.

What are online entries?

Select digital tickets will reveal a message stating that you have received two (2), three (3), five (5), ten (10) or twenty-five (25) online ballot entries for a chance to win in our Sweepstakes.

What is a captcha?

A captcha is a security feature on our web page. When you click on the box that says “I’m not a robot,” some images should appear, please click on the images that correspond to the question above the pictures.

What are some important dates to remember?

  • Last day to make a qualifying transaction to receive a digital game ticket: August 31, 2019
  • Last day to receive digital tickets: September 1, 2019
  • Last day to open digital game tickets: September 5, 2019

How do I remove myself from the contest?

To remove yourself from the contest, please unsubscribe by clicking the unsubscribe link in your digital game ticket email or contact us and we will remove you.

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Can’t Find Your Answer?

We’re Here to Help!

Click on the button below to send your question to our Customer Service Team, or use the email address below to submit your request and we will get back to you shortly.

You can also email us at: gamemaster@kinneycontest.com or mail your request to:

Kinney Drugs Summer of Love

c/o 600 Main Street

#300, Tonawanda

NY 14151-0888